Policy

Welcome to Jansen calibration. We are committed to providing our customers with the highest level of service, transparency, and trust. The following company policies apply to all transactions, orders, and interactions on our website and offline channels.

🔒 1. Privacy Policy

We value your privacy. Any personal or business information you provide (such as name, email, address, phone number) is used only to process orders, respond to inquiries, and provide support.

  • We do not sell, share, or rent your data to third parties.

  • All transactions are processed using SSL encryption to protect your information.

  • We may use cookies to enhance site functionality and gather analytics, but you can opt-out anytime.

📦 2. Shipping Policy

  • We ship worldwide using trusted carriers: DHL, FedEx, UPS, TNT, Aramex, and others.

  • Orders are typically processed within 1–2 business days.

  • Tracking information is provided once an order is shipped.

  • Shipping charges, delivery times, and customs duties vary based on destination.

🔗 See full Shipping Information here.

🔁 3. Returns & Refunds Policy

  • Returns accepted within 14 days for unused items in original condition.

  • RMA (Return Merchandise Authorization) is required before sending back any item.

  • Refunds processed within 7–14 business days of approved return.

  • Custom-calibrated or special-order items are non-refundable unless defective.

🔗 See full Returns & Refunds policy here.

💵 4. Price Match Policy

We offer a Price Match Guarantee for eligible identical products offered by authorized competitors.

  • Request must be submitted before purchase or within 7 days of purchase.

  • Conditions and exclusions apply.

🔗 Learn more about our Price Match Program.

📃 5. Warranty Policy

  • Most products come with a manufacturer’s warranty, ranging from 6 months to 3 years depending on the brand.

  • We honor all valid warranty claims and assist in the process if repair/replacement is needed.

  • Warranty does not cover physical damage or misuse.

⚖️ 6. Terms & Conditions of Sale

  • All orders are subject to acceptance and availability.

  • Prices are listed in USD (or local currency where applicable).

  • We reserve the right to correct pricing errors or cancel orders due to stock issues or fraud suspicion.

  • By placing an order, you agree to our full Terms & Conditions.

🔗 View our full Terms & Conditions here.

📞 7. Customer Support Policy

We are committed to providing responsive and knowledgeable customer service.

  • You can reach us by:

    • 📧 Email:  support@jansencalibration.com

 



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